How to start the process
Q: I can no longer juggle my family, my job and caring for my parents. They need help NOW. How quickly can OWLS get them a caregiver?
A: The timeline from our In Home Consultation to First Visit is 4-7 business days. Every Client is different and we encourage family and decision makers be present for the Onboarding Process.
Q: What is the first step in getting started?
A: OWLS begins to gather information with every phone call BUT our RN (nurse) will come and visit your family member in their setting (no charge 1 hour visit called an In Home Consultation) to discuss their plan for short term and long term needs compared to the services we can provide daily, weekly and monthly.
Q: My parent is very resistant to the idea of having someone come into their home? Can you help me manage this opposition? How?
A: During the Initial Home Assessment (IHC) by one of our nurses, we explain that we will be matching personality, location familiarity and interests when suggesting a helper at home.
Who are the staff making visits
Q: What kind of training is provided to your caregivers?
A: We have partnered with The Institute for Professional Care Education to offer online training and even a 43 credit hour Home Care Companion Certification.
Q: Are your caregivers employees or contractors? Are you Bonded & Insured? Do you do background checks and drug screenings?
A: Yes, all OWLS are our employees. We have extensive pre-employment requirements and check backgrounds and drug screen. All employees are covered by BWC Insurance and Liability Insurance to eliminate any risk for our Clients. All wages and taxes are paid by The Owls so no need for any cash/payments to exchanges hands.
What is the cost of services
Q: How much does this cost?
A: OWLS services are billed by the hour and the range is $17-$25. Only the nurse can quote the appropriate rate for services at the IHC.
Q: How often do you invoice and is there a Deposit required?
A: We invoice weekly and require a Deposit equal to 2 weeks of services be held as a retainer in your Account until services end. And we apply that Deposit to the balance or refund a credit by check.
Managing changes and communication
Q: I live out of state. How can I stay in contact with you/caregiver?
A: Our professional software allows you quick access to your family visit records and ability to message OWLS or adjust schedules. The office staff is available by phone Monday – Friday from 9 AM – 4:30 PM.
Q: Can you take care of my mom’s medications?
A: Only a nurse can dispense medications BUT our nurse can organize, set up and even refill med trays. Our nurse can also take a verbal order from the doctor.